Policies

We advise all clients to read through our terms and conditions before making a booking. They are put in place to safeguard the salon and ensure maximum standards and service is offered to the client.

Upon booking an appointment you are agreeing to the following terms and conditions:

DEPOSITS

When booking a treatment, you may be asked to pay a non refundable £10 deposit to secure the booking.

If you need to cancel or rearrange your appointment for any reason, I require at least 48 hours notice. If this amount of notice is not given, you will lose your deposit.

If you cancel your appointment with more than 48 hours notice, I will happily transfer the deposit over to your next booking. Your next booking must then be rearranged for no later than 6 weeks prior to paying the deposit or the deposit will be lost. Minimum spend applies.

Refunds will be returned via the same payment method by which they are made.

MISSED APPOINTMENTS

All missed appointments with less than 48 hours’ notice will lose their deposit paid.

ARRIVAL TIME

Please arrive promptly for your treatment. Late arrivals will result in a reduced treatment time, charged at full cost.
Your appointment will be carried out at my home salon where there is no waiting area, therefore I am unable to accommodate you until your appointment time.

CONSULTATION FORMS

At your first appointment you will be required to fill out a consultation/ consent form prior to your treatment. This information is required for your health and safety and will be treated with the strictest confidence. Whilst a fully trained therapist will treat you, it may be necessary for you to consult your GP before treatment can be given. If there are any changes to any medication you are taking (orally or topically) then I need to know as this could have an effect on your treatment.

Your personal details will not be shared with anyone.

TARIFF

We reserve the right to alter, modify and amend our prices/packages without prior notice.

TINTING

In effect from the 2 nd May 2017, our tinting policy is that clients under the age of 16, and clients who are pregnant or breastfeeding should not be tinted as part of the HD Brows treatment. All other parts of the HD Brows treatment can be completed, the manufacturers of the product just advise to skip the tinting stage.